Overview
Has Your Insurer Denied Your Bipolar or Mood Disorder Claim?
A denial can feel overwhelming, especially when you are already managing symptoms, treatment, and day-to-day responsibilities. Some claims are denied at the application stage. Others are cut off after an insurer review or when LTD shifts from an “own occupation” test to an “any occupation” test, which can increase scrutiny depending on your policy.
In many cases, the insurer is saying the evidence does not meet their threshold, not that your condition is not real. Acting quickly matters because strict timelines can apply to appeals or legal action.
Common Reasons Insurers Deny Bipolar and Mood Disorder Claims
Insufficient medical evidence or incomplete clinical notes
No treatment, treatment gaps, or the insurer claiming treatment is inappropriate
Records that do not clearly explain work restrictions and functional impairment
The insurer argues there is no change in your condition that proves inability to work
Perceived inconsistencies between reported symptoms and daily activities
The Aaron Waxman Difference
How Can Aaron Waxman and Associates, P.C. Help?
If your insurer denied your STD or LTD claim for bipolar disorder or a mood disorder, Aaron Waxman and Associates, P.C. can help you understand your options and build a stronger record. This may include reviewing the denial letter, identifying evidence gaps, organizing your treatment timeline and documentation, and responding directly to the insurer’s stated reasons for denial or termination.
If you are searching for a disability lawyer to review a denied claim, our team can talk with you and explain potential next steps.
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Real Care, Real Advocacy
We take the time to understand what you are facing, then build a plan that protects your rights and supports your next steps.
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We take on insurer and employer pushback, manage deadlines, and keep your claim moving so you can focus on recovery and stability.
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Frequently Asked Questions
Bipolar disorder is a medical condition that causes a person to cycle through periods of depression and elevated mood. CAMH describes three common states: a high state (mania), a low state (depression), and a well state where many people feel normal and can function well.
Mood disorders include major depression, dysthymia, and bipolar disorder. Johns Hopkins Medicine notes that many people with mood disorders have ongoing feelings of sadness and may feel helpless or hopeless, and symptoms can affect quality of life without treatment.
Bipolar disorder is diagnosed by a qualified healthcare professional using clinical assessment and established diagnostic criteria. The Diagnostic and Statistical Manual of Mental Disorders (DSM-5) sets out criteria that clinicians use to confirm a bipolar diagnosis.
Symptoms can vary, but work-disabling effects often relate to reliability, judgment, and cognitive functioning.
Symptoms during mania or hypomania may include:
- Reduced need for sleep
- Racing thoughts and distractibility
- Increased talkativeness
- Inflated self-esteem or grandiosity
- Poor judgment or risky behaviour
- Excessive energy
Symptoms during depression may include:
- Low mood and loss of interest
- Fatigue and sleep disruption
- Difficulty concentrating
- Feelings of worthlessness or guilt
- Suicidal thoughts
These symptoms can interfere with meeting deadlines, managing workplace stress, interacting with others, and maintaining consistent attendance.
Insurers in Ontario generally recognize bipolar and mood disorders as potentially disabling conditions. In practice, you usually need more than a diagnosis to qualify for STD or LTD benefits. The evidence must show that your symptoms and functional limitations prevent you from doing your job duties under the policy definition of disability.
Treatment plans are highly individualized; however, insurance providers typically require documentation of ongoing care and future strategies. The foundational treatments often include psychotherapy and medication, with common medication categories being mood stabilizers, antidepressants, and antipsychotics.
What benefits might someone receive?
Depending on your situation, benefits may include:
- Employment Insurance (EI) sickness benefits
- Short-term disability (STD) benefits
- Long term disability (LTD) benefits
- Other programs may apply depending on your circumstances and eligibility.
Insurers may scrutinize these claims because symptoms can fluctuate, limitations may be harder to measure with tests, and the record can look inconsistent if treatment changes over time. Clear documentation of functional impairment, consistency in follow-up care, and detailed descriptions of how symptoms affect your job are often critical.
Yes. If your bipolar or mood disorder claim has been denied or your benefits were terminated, you may be able to challenge the decision. Many denials come down to alleged evidence gaps, not the legitimacy of the condition. A stronger record often addresses the insurer’s stated reasons directly with clearer medical support and a better explanation of functional limitations.